Before we leave Vegas and head south, it behoves me to tell you about a slightly seedier side of the fertile land that is the Strip in general and the Wynn experience in particular.
Now, as you know, this was an important trip for the Carmichaels. A marriage milestone. And I for one had bought, categorically and without compunction, into this concept of craven celebration.
We chose the Wynn after much deliberation and further investigation proved the Tower at the Wynn an even better way to dash some anniversary cash. But at least here, at the special and rarified entrance, we were entitled to breakfast as part of the sleep over package.
Up-sold successfully at reception we headed straight to our
Oh yes! The images that follow may not be my choice of interior design but the lavish aspect, girth and give aways are hard to dislike for too long.
And it is true to say that we contemplated buying another suitcase to carry the glorious shampoos; conditioners; moisturisers; silver plated toothbrushes, loofas, back brushes; shaving creams; silver plated razors; hairsprays…..I could go on. Ooh and the dressing gowns too. Mmmmm.
Of course we didn’t. The Carmichaels are not freeloaders. No Sir, no Siree.
At least our breakfast was included and that was enough freeness for this mom and pop visiting the U.S of A.
Brian Gullbrants, Executive Vice President AND General Manager had even taken time out of his busy day to write to us. Wow!
Here’s some of his lovely letter:
Welcome to the Tower Suites at Wynn Las Vegas. We are delighted that you have chosen to stay with us.
Brian, we’re delighted too and thrilled you’re thrilled by our presence.
As part of your Tower Suites experience, we are pleased to invite you to visit Tableau located in the lobby for complimentary daily breakfast for two people from our special chef selected menu
Again, so pleased you’re pleased and we’re really pleased because we forgot to eat last night so busy were we drinking.
Oh and Brian, we’re not planning to invite others to the complimentary breakfast but point taken. It’ll just be the stipulated two of us each morning.
Simply charge the breakfast to your room and we will take care of the rest, noting that any gratuities are at your discretion.
Fair enough. It’s America and the Carmichaels are always happy to tip good service.
I have to tell you the breakfasts were fantastic. Eggs Benedict traditional, Eggs Benedict with salmon and chive hollandaise, an omelette with ‘foraged’ mushrooms and spinach – delicious. Mr C stuck to what we, back in Blighty, would call a Full English that just happened to come with copious quantities of toast and pastries galore.
Obviously we had orange juice, coffee and English Breakfast tea to wash down the feast provided on the daily menu handed to us by the greeter and seater.
We revelled in the food, the excellent service and the al fresco dining.
“This was really worth doing,” I purred to my husband of twenty five years as I stuffed my face on the last morning.
“Particularly since you can’t get out of a restaurant here for under $200.00,” he replied, cheeks bulging with egg sunny side up, wheat toast and lashings of whipped butter. “I’ll get the bill from reception and see you in the room.”
He arrived back on the 39th floor and suggested I consider repacking to include more bathroom bits and pieces.
After seeing the itemised bill I did and I did. But not the dressing gowns.
Once Mr C was put onto the duty manager his side of the phone conversation went something like this:
“So, I just need to understand what the Tableau bill of $100 plus is made up of. Right, but the breakfast is complimentary, no? Ok, I understand the gratuity element but the variation in daily charges does not reflect this. And this morning’s breakfast isn’t even listed yet. HOW MUCH? Can I read you the letter your receptionist gave us on check in, please?”
Mr C reads from the above with particular emphasis on complimentary, simply and we will take care of the rest.
” $35,” he exclaims. “Nowhere, does it mention a $35 maximum for two people. That’s $17.50 each. I don’t think there’s anything on the menu for less than $17.50. Yes, we were given one menu. The same menu every day. This cannot be the first phone call you’ve had about this.
“I am not a complainer in general (jury’s out on that one) but this is leaving a bad taste in my mouth (clever) and I need something to be done to reflect my level of concern about false advertising at the Wynn. Thank you, Scott, I appreciate your help.”
The charge was deducted from the total and that was only right. I am so pleased that I kept Brian’s welcome note. Too easy to bin extraneous fripperies when travelling.
Possibly the letter has been changed by now to reflect the unpalatable truth or perhaps high rollers don’t even notice or indeed care that they have been told porkies on booking. Untruths that are reinforced on arrival. It’s probable that Mr Wynn and his employ assume such detail is beneath us all to quibble over.
But quibble we must. Don’t you agree?
Wynning’s fun even if it’s not on a Craps table.
If you enjoyed our travel machinations so far please read this: What Goes Around Comes Around or Vegas Encore. If you do I will love you so much more than I do right now.